What Our Legal Terms Actually Cover
Our terms exist to set clear expectations — for us and for you. Account registration requires accurate personal details; any mismatch between your registered name and your payment account (Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX) may delay withdrawal verification. We do not permit
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multiple accounts held by the same individual, and any account found in breach of this condition is subject to suspension pending review. Withdrawals are processed back to the same wallet or bank channel used for the original deposit — this is a fraud-prevention measure, not a
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restriction on your choice of payment rail. Our platform reserves the right to request identity documentation before releasing funds above a set transaction threshold; this step is part of standard account verification and applies equally to all accounts. For players in Subang Jaya or anywhere else
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in Malaysia, access remains conditional on local law — we do not override jurisdiction-level restrictions. All disputes should be raised through our live chat channel first; unresolved cases are escalated to our compliance review team within a stated response window. We do not act as a
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financial institution and our wallet is a gaming-credit account, not a regulated deposit account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.