What Information We Hold and Why
When you register, we collect your name, email address, contact number and the details needed to verify your account. Each time you fund your account — whether through Touch 'n Go eWallet, Boost or GrabPay — we log the transaction reference and amount so your wallet
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balance stays accurate and disputes can be resolved quickly. We also record your device type, browser session and IP address to keep your account secure and detect unusual access. We do not sell, rent or share your personal data with third parties for their own marketing.
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Data is retained for as long as your account remains active and for a defined period afterwards in line with applicable record-keeping obligations. Access to our platform depends on local law and is available where local law permits — if access is restricted in your region,
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some data collection points will not apply. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where that is legally permissible. We respond to all verified requests within a reasonable period.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.